Registration, Bookings, Notice Periods and Fees

1. All session prices are charged at time of booking. Tax free childcare and vouchers, subject to eligibility, are accepted. We are unable to accept cash or cheques. Please reach out to our club managers if you have any questions regarding voucher acceptance and eligibility.

2. A charge for late collection will be made if your child is not collected before the end of their session time, at the rate of £5.00 for every 5 minute period. Payment of this late fee is required when invoiced.

3. Session prices are payable during periods where your child is absent from the club, for example, sickness. Unfortunately, no credit can be given.

4. Unfortunately, we are unable to cancel or amend any sessions once the booking and payment have been made.

5. In the case of cancellation by Acorn Forest School you will be offered an alternative date, credit note or a full refund.

Safety & Wellbeing

1. If your child becomes unwell whilst in our care we will contact you or your emergency contact. If senior staff feel the child is not well enough to remain at club, you may be asked to arrange collection of your child.

2. If your child is unwell, we ask that you contact the club to inform them of their absence. The club must be informed if your child is suffering from any contagious disease to ensure we can effectively communicate to all parents/carers any communicable diseases in the club. For the benefit of other children and staff, we ask that your child remains at home until they have returned to full health.

3. You have a duty of care to notify the club in writing if there are changes in dietary requirements, allergies or medical condition so that we can ensure all paperwork is updated.

4. Any information communicated or advised to you by a medical professional must be shared with the club to ensure your child’s safety and health is suitably catered for.

5. We have a duty of care to ensure that any significant concerns about the children in our care are reported to the local Multi-Agency Safeguarding Hub (MASH) and, where appropriate, Ofsted. We may note any incident or observation of a child where we deem the child may have been, or may be in the future, at risk of harm or neglect. In exceptional cases this may be done without speaking to you we have sought external advice.

6. If your child does not have the suitable clothing/foot wear you may be asked to bring some or in extreme circumstance's be asked to collect your child.

7. In exceptional circumstances, there may be an event that triggers the closure of the club that is out of our control. Such events include, without limitation, ‘acts of God’, fire, war, acts of terrorism, strikes or other industrial action, infectious diseases, and epidemics, and Acorn will not issue refunds for such forced closures.

8. Acorn will not tolerate, under any circumstances, behaviour towards staff which is deemed to be threatening, abusive or violent. Any such behaviour may result in termination of your child’s club place, or a refusal to allow the person back on the premises in the future.

9. We may suspend the provision of childcare if your child’s behaviour at the club endangers the safety and wellbeing of the other children or staff at the club. The suspension shall continue whilst we try and address these problems with you.

10. Acorn cannot take responsibility or liability for any services provided by our staff outside of our provision (such as babysitting). If you use any of our employees to provide services to you, you acknowledge and agree that this contract is kept entirely between yourselves and the individual, and in no way involves Acorn.

General

1. We expect you to read and adhere to our policies and procedures regarding illness and absence, medication, dietary requirements, safeguarding children, security, behaviour, equal opportunities, complaints, among others. All relevant policies can be accessed at the setting or found on the ‘Parent Zone’ of our website: https://www.acornearlyyears.org.uk/Pages/Category/parent-zone

2. Acorn reserves the right to terminate your child’s place providing at suitable notice period or immediately in the event of a breach of these T&Cs.

3. Acorn reserves the right to change any element of these T&Cs without notice where such a change arises from regulatory or legal requirements, or by providing reasonable notice for non-regulatory or statutory amendments.

4. Acorn does not accept responsibility for accidental injury or loss or damage of property. The club is not responsible for any items left by you at the club.

Our Privacy Notice can be found at: https://www.acornearlyyears.org.uk/Pages/Category/parent-zone